| Ordering | | | Q: Which Credit Cards do you accept? A: On our website, you can pay for your purchases through PayPal. If you wish to order over the phone, mail, or e-mail, we accept Visa, Master Card, and Discover.
Q: Can I pay by Purchase Order?
A: Yes. We accept purchase orders from businesses. Please call us at 760-346-1101 or email
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. Q: How can I get a receipt with my order?
A: A receipt for your order is automatically generated at the end of the checkout process. We will also provide a sales invoice that will be included in your shipment.
Q: Do you offer bulk discounts?
A: In many cases we can offer bulk discounts depending on the quantities required and the particular item being ordered. Call us at 760-346-1101 or
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for more information.
Q: Does Desertmapandaerial.com have a catalog?
A: No, not at this time. | | | Shipping | | 
| | Q: When will my order ship?
A: Orders placed before 1pm Pacific Time will normally be shipped within 24 hours. Orders placed after 1pm Pacific Time, or on weekends and holidays, are normally shipped on the following business day.
Q: What are my Shipping options?
A: Desertmapandaerial.com ships via U.S. Priority Mail and UPS. At this time, Saturday delivery is not available.
United States Shipping times are as follows*:
U.S. Priority Mail—3-4 business days from date shipped
UPS Air—2 business days from date shipped
UPS Ground—7-10 business days from date shipped
*Please note that shipping times are dependent on product availability. The shipping times above are estimates; please be aware they are NOT guaranteed as we do not control these services. Refunds are NOT given for slow shipping times. Q: Does Desertmapandaerial.com ship internationally?
A: No, not at this time.
Q: Do you ship to APO and PO Boxes?
A: Yes, however certain products cannot be delivered to APO or PO addresses. Examples are some larger wall maps and globes. Please contact us with specific questions, 760-346-1101 or
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Q: My order should have been delivered by now—what happened?
A: We strive to deliver your order promptly. Please contact us at 760-346-1101 or
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with any delivery questions—we're happy to help!
Q: What if I need my order delivered faster than the delivery times available?
A: Same day RUSH processing is available for orders placed before 2 pm Pacific Time. Rush fees begin at an additional $10.00.
Q: How can I Track my order shipment?
A: You will be provided tracking numbers for orders shipped via U.S. Priority Mail and UPS.
Q: Are there any Shipping Restrictions I should know about?
A: Yes, there are a few restrictions to take note of: - Not all products are deliverable to APO addresses (for example, large wall maps or globes).
- Not all products are deliverable via an expedited service such as UPS 2nd Day.
- UPS cannot ship to P.O. Boxes. A physical address is required.
Q: What if my shipment is damaged? A: If package is visibly damaged at time of delivery, please do not open and refuse immediately. Please e-mail us at
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. If damage is not found until package is opened, contact the carrier immediately and provide the origination address and the destination address (from label on package) and then e-mail us. (Please see our Returns Policy) | Returns Policy At desertmapandaerial.com, we want you to be happy with your purchase. If an item is not what you expected, then, following these steps, you can send your order back to us and receive a refund, replacement, or we can suggest a different item that would suit you better. While we are unable to refund any shipping & handling charges, we will gladly refund the cost of products returned in their original and 100% re-sellable condition within ten (10) days of receipt. Please contact us (
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) before returning your product. To refund a purchase we will need a copy of the invoice and your customer information. We are unable to accept returns or process refunds if: product has been altered in any way; product arrives damaged due to improper return packaging; or product is returned that is not pre-authorized. We also are unable to accept returns or refunds on software.
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